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Privacy Policy

Privacy & Safety

At Milner & Pearce we do not collect data unnecessarily. However, in order to run our online shop we do need to collect some data from you sometimes. We are committed to treating your personal data (e.g. your name, address, telephone number, e-mail address, billing and delivery address) with respect and in the strictest confidence. We will only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 2018 and GDPR.

This policy sets out different areas where user privacy is concerned and outlines the obligations, rights & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

Who are we?

Milner & Pearce is a sole trader business, owned and managed by Helen Hodgkinson. Our website address is: https://milner&pearce.co.uk. The geographical address is Golygfa'r Foel, Bryn Y Felin, Dyserth, Denbighshire, LL18 6AE

What information do we collect?

You can visit and browse our site anonymously. However, we need to collect information from you when you register on our site or place an order. When ordering or registering you will be asked to enter your name, e-mail address, postal address and phone number. We keep a record of the delivery address(es) for your orders. We also keep details of your product selections. If you sign-up to our mailing list we only hold your name and email address.

What do we use your information for?

Any personal data which is collected during the purchasing process is only used by us and our carefully selected service provider companies to ensure that we can take, process, deliver your order and maintain your account to the highest standard possible. Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience
    Your information helps us to better respond to your individual needs. Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.

  • To improve our website
    We continually strive to improve our website and the products we offer based on the information and feedback we receive from you.

  • To improve customer service
    Your information helps us to more effectively to deal with queries and respond to your customer service requests and support needs.

  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of processing your order, tracking deliveries and delivering any product you've purchased.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider temporarily transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. Cookies cannot harm your computer and do not contain any personal or private information.

In order to shop with us your computer must be set up to receive cookies. We need to use cookies to help us remember and process the items in your shopping cart as you move from page to page.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, our website will not function properly.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except to properly process and deliver your order. We only share your information with trusted third parties, such as delivery companies, in order to operate our website, conduct our business and provide you with a service, so long as those parties agree to keep this information confidential.

We promise not to provide any of your personal data to any outside company for marketing purposes.

Control over your information

All users of our site may make changes to their information at anytime by logging into their Account panel and going to the 'Edit Profile' page.

Terms & conditions

Please also visit our Terms & Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website: Terms & Conditions

Your consent

By using our site, you consent to this privacy policy.

Changes to our privacy policy

We reserve the right to change our privacy policy.

Contacting us

If there are any questions regarding this privacy policy, you may contact us using the information on our Contact page or emailing helen@milnerandpearce.co.uk

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