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No, I am sorry, but we do not accept over the phone orders. All orders need to be placed via the website. You can contact us if you have any issues with placing an order.

Yes, you can email us helen@milnerandpearce.co.uk or complete the contact form on our contact page.

You can claim 10% off your first order by subscribing to our mailing list. You can sign up to via the subscribe panel which is in the footer on all our pages. By subscribing you will also be first to hear about new stock, events and any special discounts we may have in the future.

Our products range from antique, which is generally over 100 years, vintage which is 50 years and retro which is 20 years. It will tell you about the age on the product listing page.

No, most items will have wear and be a little marked, scuffed and sometimes battered but this adds to the item's charms. If an item has a specific area of damaged this will be pointed out both in the products description and in the images.

If measurements are relevant to the item than you will find this information on the product listing. All measurements are in cm. If there is a measurement missing or you need more information, then just contact us using the contact page.

We aim to send out orders in 1-2 working days. For example if you order on a Monday, it will be dispatched no later than Wednesday. If you order on a Thursday, it will be dispatched no later than the Monday. If you need an order quickly you can always contact me and if I can dispatch it quicker, I will.

You can cancel an order if the order has not been processed for dispatch. You need to contact us via the contact page or email helen@milnerandpearce.co.uk with the order information. If the order has been processed, then you cannot cancel the order.

In the main we use Royal Mail, standard post for items under £20.00, Sign For for orders £20.00 - £50.00 and Special Delivery for orders over £50.00. Where the weight and size of parcel is not excepted by Royal Mail then I use a courier service, usually EVRi. More information on shipping can be found on our shipping and returns page.

Delivery costs will depend on the item, they are based on weight, parcel size and item value. The cost of shipping will be shown at the checkout, and you will have options for standard delivery which is usually second class or to upgrade to first class or express. More information on delivery cost can be found on our shipping and returns page.

Yes, if possible, we can combine a number of items into one parcel. It does depend on the items order, the weight, size and value of the combined parcel. If you require a combined shipping quote, please email helen@milnerandpearce.co.uk or completed the contact form. Alternatively order your items and we will combine the order and refund any savings on shipping paid.

Once an order has been dispatched you will receive an e-mail confirmation. This will confirm who will be delivering your item and any relevant tracking information.

If you order has not already been dispatched, then you can contact us and request a change of delivery address. If the order has already been dispatched, then we cannot change a delivery address.

Yes, if you are not happy with an item you receive you can return it within 14 days. You need to contact us either by completing the contact form or by emailing helen@milnerandpearce.co.uk Once we have received your request, we will let you know where to return your item. All postage costs are the buyer's responsibility. For more information on returns please visits shipping and returns policy.